Trouble Ticket Management System was developed by Afortio specialists from scratch using .NET, C#, Visual Studio 2003. This system is designed for gathering of actual trouble tickets by the agents concerning service quality of regional service centres, managing these trouble tickets and tracking their status. The system includes following functionality: control of agents directory; registration and management of incoming requests from agents; reporting; automatic statistic; e-mail notification about status request. You may read about this project and other business applications developed by Afortio here
About Western Union: Western Union Financial Services Inc. is a global leader in money transfer and message services, with a history of pioneering service dating back more than 150 years. Western Union continues today to help consumers and businesses transfer money or make payments using money orders and other electronic systems. Consumers can quickly and easily transfer money to more than 225,000 Western Union Agent locations in over 195 countries worldwide - the largest network of its kind. Western Union has started to work in Ukrainian market since 1993. Western Union Financial Services, Inc. is a subsidiary of First Data Corporation (member from Fortune 500). | 
