Financial services and Banking

Reprsentative projects

Trouble Ticket Management System for Western Union

The system is designed for gathering and processing the trouble tickets concerning WU agents operations in regions. System supports offline and online operation, and communication with central WU database for information exchange

The system includes the following functionality:

• Control of agents directory
• Registration and management of incoming requests from agents
• Automatic statistic collection and reporting
• E-mail notifications on status request

The solution was developed by Afortio specialists from scratch using .NET, C#, Visual Studio 2003.

Analysis of key business processes for GMM Technology (Ukraine)

In the scope of the project Afortio specialists analyzed key business processes of GMM Technology Ltd. (Ukrainian ATM trade and service company), and created recommendations on their improvement and automation. Together with customer the functional and technical requirements for the software solution were developed.

References - Dr. Michael Gurevich, President of GMM Technology (Ukraine)

Application for automation of Support Centre

Application is developed for Support Centre of Ukrainian company GMM Technology which is specialized in selling, leasing and support of Automatic Teller Machines (ATM). System is used by all departments of Support Centre (Customer Care Centre, Technical Support Centre, Field Support Centre and Service Design & Logistics) and it automates the following processes:

• Contract Management
• Planning and control of equipment's setting and support
• Proving different kind of assistance
• Purchase of spares and retail materials
• Analysis Support Center's functioning

Afortio specialists performed integration of the system with customer's corporative Intranet-portal. The data import/export connectors between the application and other company's subsystems (warehouse accounting, document management and workflow, business accounting, HR department) and MS office applications (MS Excel, MS Word, MS Outlook) were implemented.

The system is based on the three-tier architecture and has user friendly Web-based GUI. System is developed by Afortio specialists using Java/J2EE platform (EJB, Jsp/Servlets, JSF).